If you would like to cancel your order, please contact us during opening hours, as soon as possible. Please note, it is only possible to cancel your order, if our customer service team has not started processing it yet.
Please note that once an order is placed, we are not able to make any changes to it. A new order will need to be placed and the original order cancelled as per policy.
Please contact us during opening hours, as soon as possible. Please note, it is only possible to cancel your order, if our customer service team has not started processing it yet.
If you haven't received an order confirmation, it could be due to these reasons:
1) your order has not been approved yet.
2) your order confirmation email could have been caught in your junk mail folder.
3) there is a spelling mistake in your email address. Please contact us and we will resend you your order confirmation.
Shipping & Returns
Once your order is confirmed it will be sent within 1-3 business days. During busy periods, a delay may occur and you will be notified by our Customer Service team.
If there is a mistake in your delivery address, please contact us during opening hours, as soon as possible. If our team has not started processing the order yet, we will do our best to accommodate your request. If your order is already in transit, you are welcome to adjust the delivery address via UPS tracking link provided.
Once your order is shipped, you will receive a shipping confirmation with a tracking link. If you do not receive an email from us, please check your junk mail folder and see if you have provided the correct e-mail address upon checkout. You are always welcome to contact us should you have any questions.
Depending on the courier your order has been shipped with, the tracking link might not be active in the first 2 business days. You are always welcome to contact us at firstname.lastname@example.org should you have any questions.
If you are experiencing any delivery issues, you are always welcome to contact us with your order number. Please note that delivery delays might occur on international shipping, if the package is held at customs.
Your package could have been sent back to us due to these reasons:
1) no one was at the delivery address during the attempt of a delivery
2) the package was not collected from a parcel shop within the given time frame
3) the delivery address was incorrect or incomplete.
In any of these cases, we will issue a refund within 14 days of your package returning to us. Please note that the package can not be re-sent. If you wish to receive the items ordered, you are welcome to place a new order instead.