Frequently asked questions

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General Questions
Shipping & Returns

General Questions

Please note that once an order is placed, we are not able to make any changes to it. A new order will need to be placed and the original order cancelled as per policy.

Please contact us during opening hours, as soon as possible. Please note, it is only possible to cancel your order, if our customer service team has not started processing it yet.

Shipping & Returns

If there is a mistake in your delivery address, please contact us during opening hours, as soon as possible. If our team has not started processing the order yet, we will do our best to accommodate your request. If your order is already in transit, you are welcome to adjust the delivery address via UPS tracking link provided.

Your package could have been sent back to us due to these reasons:

1) no one was at the delivery address during the attempt of a delivery

2) the package was not collected from a parcel shop within the given time frame

3) the delivery address was incorrect or incomplete.

In any of these cases, we will issue a refund within 14 days of your package returning to us. Please note that the package can not be re-sent. If you wish to receive the items ordered, you are welcome to place a new order instead.